FAQs

Have a question for The Soucy Shop? Below are some of the most common we hear, but feel free to reach out if you still have questions.

Email us at thesoucyshop@gmail.com

Q: When is the next shop update?

A: Shop updates are approximately every three to four months, and are always announced in the banner at the top of the homepage and on Instagram (@thesoucyshop and @philipmsoucy)

Q: How do you ship items?

A: Everything is shipped through UPS. We've have repeated problems with the postal service and no longer offer that option. If you need a different shipping option, please contact us prior to checkout. All items will be well and carefully wrapped prior to shipping. 

Q: Can I pick up my items instead of shipping them?

A: Yes, pickup is available locally in Pittsburgh. Just use code "YINZ" at checkout to waive shipping costs. 

Q: I'm interested in a custom piece. Do you do commission work? 

A: Yes, on occasion. Please reach out over email or through Instagram direct messages to discuss what kind of work you're looking to commission and we'll talk about potential next steps.